Shopping FAQs

Shopping through, the AIR MILES Online Shopping Mall is convenient, rewarding and always open for you 24/7.

How is my purchase shipped?

If I haven't received my shipment, who do I contact?

If you haven't received your shipment, please contact the store at which you made the purchase.

Most stores have a "Contact Us" or "Help" link on their website that provides an e-mail address, mailing address, fax and/or phone number.

We also have a list of individual store's contacts so you can reach them directly in our Contact Us section.