FAQs - Overall & Technical
FAQs - Toolbar Updates
FAQs - Online Shopping
Terms & Conditions
Privacy Policy

Frequently Asked Questions (FAQs) - Overall & Technical

Q. What is the AIR MILES® Toolbar?
Q. Do I have to pay to download and use the Toolbar?
Q. How do I install the Toolbar?
Q. Will the Toolbar install spyware, adware or malware on my computer?
Q. Who is FreeCause?
Q. Why am I accepting a FreeCause End User License Agreement (EULA) when downloading the AIR MILES® Toolbar?
Q. What operating systems and browsers is the Toolbar compatible with?
Q. Does it work in Safari/Opera/Chrome?
Q. During installation it said the Toolbar was corrupt.
Q. My Toolbar doesn't show up (in IE).
Q. Can I download the AIR MILES® Toolbar even if I already have a different toolbar installed?
Q. It won't let me install the Toolbar!
Q. How can I move the Toolbar to a different location?
Q. How do I uninstall?
Q. There is more than one AIR MILES® Collector in my home. Can we log in separately?
Q. My name was showing in the Toolbar, but now it is displaying someone else's name. How do I get the Toolbar to recognize me again?
Q. Other technical questions?
Q. Questions about AIR MILES®?


Q. What is the AIR MILES® Toolbar?
A. The AIR MILES ® Toolbar is a free download that sits on your Internet browser and allows you to view your AIR MILES® account balance in your browser window so you'll know how close you are to your next reward. It also ensures you collect the reward miles you deserve when shopping at 100+ AIR MILES® online sponsors.

Q. Do I have to pay to download and use the Toolbar?
A. No. The AIR MILES® Toolbar is free.

Q. How do I install the Toolbar?
A. Installing the Toolbar is quick and easy. Go to www.airmiles.ca/Toolbar and click on the download button. You'll be guided through a few simple steps and in just moments your download will be complete.

Q. Will the Toolbar install spyware, adware or malware on my computer?
A. No. The Toolbar is free from spyware, adware and malware.

Q. Who is FreeCause?
A. FreeCause is a private company we have partnered with to bring you the AIR MILES® Toolbar.

Q. Why am I accepting a FreeCause End User License Agreement (EULA) when downloading the AIR MILES® Toolbar?
A. Because AIR MILES® has partnered with FreeCause, a private company, to bring you the Toolbar, it's necessary that you accept their End User License Agreement.

Q. What operating systems and browsers is the Toolbar compatible with?
A. The Toolbar works with Internet Explorer and Firefox on Windows. On Macintosh and Linux operating systems, the Toolbar works with Firefox.

Q. Does it work in Safari/Opera/Chrome?
A. Unfortunately, Safari and Opera do not allow high-functionality add-ons like the Toolbar. Mac users wanting to download the Toolbar will need to use it with Firefox. Google Chrome may offer the same functionality in Firefox in the future, but currently add-ons are not supported there either.

Q. During installation it said the Toolbar was corrupt.
A. Typically, if the browser relays a "corrupt installation" message it means your Antivirus software is blocking the Toolbar from setting the needed cookies for registration. To solve the problem, turn off all Antivirus software during installation and ensure the domain "freecause.com" is allowed within the settings.

Q. My Toolbar doesn't show up (in IE).
A. Make sure that 3rd party extensions are also enabled. Go to Tools -> Internet Options -> Advanced tab -> make sure the box next to "Enable third-party browser extensions*" is still checked. That should allow the Toolbar to function.

Q. Can I download the AIR MILES® Toolbar even if I already have a different toolbar installed?
A. Yes. It is possible for you to have multiple toolbars on the same computer.

Q. It won't let me install the Toolbar!
A. If you are unable to install the Toolbar and are receiving strange errors, you may not have administrator privileges on your computer. Be sure that you are on the computers' administrator account when downloading the Toolbar. If you are still having problems, you may need to contact the computers' administrator and have them install the Toolbar.

Q. How can I move the Toolbar to a different location?
A. If you are using Internet Explorer 6.0, you must first unlock the Toolbar before you can move it. To do this, right click on the Toolbar and deselect the "Lock the Toolbars" option.

On all other browsers, you can change the location of the Toolbar by clicking and dragging the vertical separator bar to the left of the icon and then placing the Toolbar in your new location. This allows you to place two (or more) toolbars on the same line, which conserves space in your browser window.

Note: You can only move the Toolbar to locations at the top of your browser window. Toolbars cannot be placed on the side or the bottom of the browser window.

Q. How do I uninstall?
A. To uninstall, follow these steps: On the Toolbar beside the AIR MILES® logo you'll find a drop down menu arrow. Select Toolbar Admin then select 'uninstall'.

If that doesn't work, you can also uninstall as follows:
To uninstall in Internet Explorer: Go to start -> Program files -> Toolbar -> Uninstall
To uninstall in Firefox: Go to Tools -> Add-ons -> Select the Toolbar and press uninstall

Q There is more than one AIR MILES® Collector in my home. Can we log in separately?
A. Yes, more than one Collector can use the same AIR MILES® Toolbar. To change users, follow these steps: On the Toolbar beside the AIR MILES® logo you'll find a drop down menu arrow. Select Toolbar Admin then select 'log out'. On the Toolbar you will see a 'login' button. Click it and a new user can login to the Toolbar.

Q. My name was showing in the Toolbar, but now it is displaying someone else's name. How do I get the Toolbar to recognize me again?
A. If someone else signed into either airmiles.ca or airmilesshops.ca using your computer, their name and Collector account will take over the Toolbar. To change it back to your name and account follow these steps: On the Toolbar beside the AIR MILES® logo you'll find a drop down menu arrow. Select Toolbar Admin then select 'log out'. This will log the other Collector out of the Toolbar. Then on the Toolbar you will see a 'login' button. Click it and you can re-login to the Toolbar.

Q. Other technical questions?
A. For answers to any other technical questions you may have, e-mail FreeCause - the Toolbar technical provider - anytime at support@freecause.com .

Q. Questions about AIR MILES®?
A. Click here to email AIR MILES® Customer Care.
https://www.airmiles.ca/collector/ContactUs

FAQs - Toolbar Updates

Q. What happened to the opportunity for Collectors to earn reward miles with online search?
Q. What will happen to all the searches I performed through the Toolbar before June 30, 2011? Where are my rewards miles?
Q. Will I have to install a new Toolbar after June to take advantage of airmilesshops shopping reminders?
Q. It's after July 1 and I still have the old Toolbar with Search Counter on my Browser. Does this mean I can still earn reward miles with my online searches?
Q. The Search Counter does not appear on my new Toolbar but there's still a Search function. Does this Search function still work?
Q. Other search questions?
Q. Questions about AIR MILES®?


Q. What happened to the opportunity for Collectors to earn reward miles with online search?
A. The opportunity to earn reward miles with online search though the AIR MILES Toolbar is no longer available as of June 30, 2011. During the 30 months in which this innovative earning opportunity was available to our Collectors, the online search market has changed substantially to the point where AIR MILES can no longer offer this option to our Collectors. Please be reminded that the Toolbar will still ensure you never miss an opportunity to earn reward miles at our 100+ online stores.

Q. What will happen to all the searches I performed through the Toolbar before June 30, 2011? Where are my rewards miles?
A. Any valid searches performed before June 30, 2011 will count towards the calculation of reward miles for the calendar month. AIR MILES is committed to issuing online search reward miles within 60 days of the search month. For searches performed in the month of June, the reward miles will be in your account by the end of August. If after this date, you're still missing reward miles from valid toolbar searches, please visit us at https://www.airmiles.ca/collector/ContactUs

Q. Will I have to install a new Toolbar after June to take advantage of airmilesshops shopping reminders?
A. No. If you had the Toolbar installed on your browser before July 1, 2011, it will automatically refresh to a version without a Search Counter the first time you launch your browser after June 30. If you download and install the Toolbar after June 30, you will receive the new version without a Search Counter.

Q. It's after July 1 and I still have the old Toolbar with Search Counter on my Browser. Does this mean I can still earn reward miles with my online searches?
A. No. The opportunity to earn reward miles through Toolbar search ends after June 30, 2011, even if you are searching through the old version of the Toolbar. If your Toolbar does not refresh after June 30, you can download the new version at http://www.airmilesshops.ca/Toolbar

Q. The Search Counter does not appear on my new Toolbar but there's still a Search function. Does this Search function still work?
A. While the opportunity to earn reward miles through online search is no longer available after June 30, 2011, the ability to search through the Toolbar will still be available.

Q. Other search questions?
A. For answers to any other search questions you may have, e-mail FreeCause - the Toolbar technical provider - anytime at support@freecause.com .

Q. Questions about AIR MILES®?
A. Click here to email AIR MILES® Customer Care.
https://www.airmiles.ca/collector/ContactUs

FAQs - Online Shopping

Q. How do I earn reward miles when shopping online?
Q. Who are AIR MILES® online sponsors?
Q. I'm not earning reward miles on my online shopping. Why?
Q. If I stay logged into the Toolbar, is my AIR MILES® account information safe?
Q. What do I do if I'm missing AIR MILES® for purchases at online sponsors?
Q. Other Toolbar questions?
Q. Questions about AIR MILES®?


Q. How do I earn reward miles when shopping online?
A. There are 2 ways to earn reward miles on online shopping:

(i) Through the Toolbar every time you shop of any of 100+ AIR MILE online sponsors - even if you forget to sign in through airmilesshops.ca first! By installing the Toolbar, you give The AIR MILES® Reward Program permission to direct your visits to AIR MILES® online Sponsors through your account to ensure that you never miss an opportunity to earn the reward miles you deserve.

(ii) Through the Toolbar every time you shop at any of the online sponsors listed on the "Shop Online" drop down menu. As long as you see your name and account balance on the Toolbar, you will earn reward miles on your purchases.

Q. Who are AIR MILES® online sponsors?
A. AIR MILES online Sponsors are those retailers on airmilesshops.ca, the AIR MILES Reward Program's online shopping mall. Click here to see listing... http://www.airmilesshops.ca/shops/airmilesshops/StoreDirectory

Q. I'm not earning reward miles on my online shopping. Why?
There could be a couple of reasons:

(i) Check to make sure you are logged into the Toolbar by making sure you see your name and account balance on the Toolbar. If not click "Login".

(ii) If you see someone else's name on the Toolbar you/your account will not earn reward miles. To change it back to your name and account follow these steps: On the Toolbar beside the AIR MILES® logo you'll find a drop down menu arrow. Select Toolbar Admin then select 'log out'. This will log the other Collector out of the Toolbar. Then on the Toolbar you will see a 'login' button. Click it and you can re-login to the Toolbar.

Q. If I stay logged into the Toolbar, is my AIR MILES® account information safe?
A. The Toolbar uses encryption to protect the privacy and security of your Account Information. No personal information is stored in the AIR MILES toolbar, so your account information will remain private. The account information that is displayed there is stored within the airmiles.ca systems and cannot be accessed by other sources.

Q. What do I do if I'm missing AIR MILES® for purchases at online sponsors?
A. Link to Missing Miles template on .ca
https://www.airmiles.ca/collector/ContactUs

Q. Other Toolbar questions?
A. For answers to any other Toolbar questions you may have, e-mail FreeCause - the Toolbar technical provider - anytime at support@freecause.com .

Q. Questions about AIR MILES®?
A. Click here to email AIR MILES® Customer Care
https://www.airmiles.ca/collector/ContactUs