Troubleshooting

Have a technical question? Need tips or information regarding the AIR MILES reward miles you've collected?
Listed below are some commonly asked questions and answers to help you.

How do I know I'm earning miles?

How do I know I'm still earning AIR MILES® reward miles?

Reward miles will be issued to your account as quickly as possible, and may take up to 30 days from purchase to appear. Any additional or bonus reward miles may take up to 60 days from purchase to appear in your account. Rest assured, you will receive your AIR MILES® reward miles. If you have signed up for a airmilesshops.ca™† email, you will receive a confirmation email once the AIR MILES reward miles have been issued into you account. To check your account balance, just go to www.airmiles.ca and follow the links to "My Account" where you can track all your transactions.

If you are having problems, please see our Contact Us section and let us help you.