Troubleshooting

Have a technical question? Need tips or information regarding the AIR MILES reward miles you've collected?
Listed below are some commonly asked questions and answers to help you.

Enabling cookies

Enabling Cookies

To fully access all the features on the site, you must also enable "cookies" in your browser. airmilesshops.ca™† uses "session cookies". Session cookies reside in memory and exist only when your browser is open. This cookie holds only the information that is uniquely generated when a user logs on to their account and persists only as long as the user¿s browser is open. This cookie allows users to have their AIR MILES® reward miles tracked and added to their account as they browse the different airmilesshops.ca stores. Then, upon a Collector¿s departure from the site and closure of their Web browser, the information in the session cookie is removed from memory. This enables better user security and privacy.

To check your "cookie" setting go to the "tools" link at the top of your browser and check Internet Options or simply use the "help" function and type in "cookies."