Check out our Frequently Asked Questions below to find what you're looking for!


What is and how does it work?
How many Miles can I get on my purchases?
When will my Miles appear in my account?
Will I receive Miles on my purchase if I forget to sign in, or if I go directly to the online store’s website without visiting first?
What happens to my Miles if I return my purchase?
How do I find out about an individual online store’s shipping policy, currency, duties, or exceptions?
Why can’t I find a retailer I shopped at before?
A retailer I recently shopped with isn’t on anymore. Do I still get the Miles?
How do I know when a retailer will be offering Miles again through® Assistant

What is the® Assistant?
How do I download the® Assistant?
Is it available for all browsers?
How will I know if I’m getting Miles?
Are offers on the® Assistant and website the same?
Why don’t I get an offer at some stores?
How do I remove the® Assistant?
How do I change users?
My browser extension was active. Why didn’t I get Miles?

Site Functionality & Troubleshooting

How do I sign in?
How do I select favourite stores and save offers?
How are cookies used and how do I enable them?

Security & Privacy

Is shopping through secure?
Is my information private?

About Us

Who owns
How do I become an AIR MILES Collector?