Check out our Frequently Asked Questions below to find what you're looking for!
Airmilesshops.ca is an online shopping portal that allows AIR MILES Collectors to get Miles when shopping at hundreds of popular online stores. Here’s how it works:
Sign in to airmilesshops.ca with the Collector Number on your AIR MILES Card. Not a Collector? Click here to enrol.
Browse through hundreds of participating online stores and special offers on airmilesshops.ca. Click “Shop Now” to be directed to the online store’s website when you are ready to shop.
Complete your purchase on the online store’s website to get 1 Mile for every $20 you spend excluding shipping, handling, duties and taxes. Base Offer may vary – Click on “Store Info” on online store logo to see individual store pages on airmilesshops.ca for details.
For more information, visit our How It Works page.
You can get 1 Mile for every $20 spent before exclusions at the majority of airmilesshops.ca participating online stores. Miles are calculated on your purchase subtotal before shipping, handling, duties and taxes. Base Offer may vary – Click on “Store Info” on online store logo to see individual store pages on airmilesshops.ca for details.
In addition to the everyday Base Offer, there are also many Bonus Offers that may be running at any given time that are each presented by individual online stores. Look for the purple badges on offers and store tiles throughout the site to see which online stores are offering opportunities to get additional Miles.
From time to time we also have sitewide multiplier events, which apply to purchases made at all of our hundreds of online stores and can be stacked with individual online store offers, giving you opportunities to get even more Miles quickly!
See individual promotion terms and conditions to learn more, where applicable.
Base Miles may take up to 60 days from the date of qualifying purchase to be posted to your Collector account. Bonus Miles may take up to 75 days from the date of qualifying purchase to be posted to your Collector account. Please note, if you booked travel through an airmilesshops.ca online store, your Miles will be issued up to 60 days from when your trip was completed for Base Miles, and up to 75 days after trip completion for Bonus Miles.
Miles will show in your Collector account from airmilesshops.ca and the online store where you shopped, and Miles from a single transaction may appear in multiple line items if you took advantage of any Bonus Offers and/or sitewide multiplier events.
To check your Collector account balances and see your transaction history, visit www.airmiles.ca.
For missing Miles inquiries, visit www.airmiles.ca.
No, each time you want to get Miles when shopping at one of our participating online stores, you must visit airmilesshops.ca first and sign in with your Collector Number before clicking over to the online store website.
If you return an item after you have already been credited the Miles for the purchase, the corresponding number of Miles will be debited from your Collector account when the return is processed by the online store.
When you see a store logo on airmilesshops.ca that you are interested in, click on “Store Info” to be directed to that online store’s page on airmilesshops.ca where you can see more information about the online store.
Each store page also includes helpful information about the online store’s Base Offer and any Bonus Offers that may be offered. Some online stores also have an “Important Information” section on their page which outlines any exceptions or instructions to be aware of prior to shopping.
The best way to see fully up to date and detailed information on shipping and returns policies, duties (if applicable) and currency is to refer to the individual online store website before you place your order.
During these unprecedented and challenging times, retailer status on airmilesshops.ca is constantly changing, as determined by each retailer. We will keep you updated on changes as they occur.
A retailer’s decision to participate in the AIR MILES Reward Program and airmilesshops.ca can change at any time. For the latest information on our retailers, please see our Store Updates page.
To discover our selection of 200+ retailers, including new and exciting places to shop and get Miles, visit our Store Directory:
Rest assured, if you were able to make a purchase with a retailer you shopped with through airmilesshops.ca, you will get your Miles.
For the latest information on our retailers, including the date a retailer stopped offering Miles through airmilesshops.ca, please see our Store Updates page.
We’re working to bring retailers back as soon as we can and keep you up to date, too! To find the latest retailers on airmilesshops.ca, please see our Store Updates page.
The airmilesshops.ca Assistant is a Google Chrome extension that makes it even more convenient to get AIR MILES Reward Miles at some of your favourite online stores.
Click here to visit the Google Chrome Web Store and add the Assistant to your toolbar.
No, the airmilesshops.ca® Assistant is exclusive to Google Chrome.
When the AIR MILES icon in your toolbar is blue, that means you’re signed in and ready to get Miles!
Yes, all offers are the same. However, some stores are unavailable through the Assistant. Please visit airmilesshops.ca to view all participating online stores and offers.
If you’re not receiving an offer, that means the store you’re visiting is not available through the Assistant. Please visit airmilesshops.ca to view all participating online stores and offers.
You can remove the airmilesshops.ca® Assistant by right-clicking the AIR MILES icon in your toolbar and selecting “Remove from Chrome…”.
To change users, simply sign out of your Collector Account and sign in to another.
To ensure you get Miles with your purchases, please turn off any other online shopping extensions you have on. This will make your airmilesshops.ca Assistant the primary extension.
You can sign in at any time while you are browsing on airmilesshops.ca. Click on the blue “Sign In” button in the top right menu of the website and enter your Collector Number. You can still browse on airmilesshops.ca prior to signing in, but you must be signed-in to see any of your selected favourite stores or saved offers on the home page or in the “My Zone” section.
If you are not already signed in when you click on “Shop Now” to be taken to an online store’s website, you will be prompted to sign in at that point. Remember, you must sign in with your Collector Number on airmilesshops.ca before navigating to the online store’s website in order to get Miles on your qualifying purchases.
We’ve added new features to help make your online shopping experience even better!
Favourite Stores: Simply select the star icon on store tiles to save your favourite stores. They’ll appear on your home page, in My Zone, and can be added or removed at any time.
Saved Offers: Select the check mark icon on offers to save them for later. They will appear in My Zone for future reference until they expire.
To select favourite stores and save offers, you must be signed in. If you click on the star or check icon, you will be prompted to sign in if you haven’t already done so.
Airmilesshops.ca uses "session cookies". Session cookies reside in memory and hold only the information that is uniquely generated when you log on to the site. Session cookies persist only as long as your browser is open. This cookie allows users to have their Miles properly added to their Collector account when purchasing at an online store after clicking through from airmilesshops.ca. Upon your departure from the website and closure of your web browser, the information in the session cookie is removed from memory.
Cookies must be enabled to fully access airmilesshops.ca features and enable proper crediting of Miles on your qualifying online purchases. Refer to your browser settings to ensure cookies are enabled.
Your privacy and security is of the utmost importance. Airmilesshops.ca is enabled with HTTPS and all of our participating online stores have a secure checkout process using industry standard encryption.
When you make purchases at the participating online stores, you are giving the stores your personal and credit card information directly for the purposes of the transaction, and this information is never passed to airmilesshops.ca. Check the online stores’ websites to see their individual privacy and security policies.
Airmilesshops.ca is part of the AIR MILES Reward Program, which is owned and operated by LoyaltyOne, Co.