Help

Check out our Frequently Asked Questions below to find what you're looking for!

Shopping
What is airmilesshops.ca and how does it work?

Airmilesshops.ca is an online shopping portal that allows AIR MILES Collectors to get Miles when shopping at hundreds of popular online stores. Here’s how it works:

  1. Sign in to airmilesshops.ca with the Collector Number on your AIR MILES Card. Not a Collector? Click here to enrol.

  2. Browse through hundreds of participating online stores and special offers on airmilesshops.ca. Click “Shop Now” to be directed to the online store’s website when you are ready to shop.

  3. Complete your purchase on the online store’s website to get 1 Mile for every $20 you spend excluding shipping, handling, duties and taxes. Base Offer may vary – Click on “Store Info” on online store logo to see individual store pages on airmilesshops.ca for details.

For more information, visit our How It Works page.

How many Miles can I get on my purchases?

You can get 1 Mile for every $20 spent before exclusions at the majority of airmilesshops.ca participating online stores. Miles are calculated on your purchase subtotal before shipping, handling, duties and taxes. Base Offer may vary – Click on “Store Info” on online store logo to see individual store pages on airmilesshops.ca for details.

In addition to the everyday Base Offer, there are also many Bonus Offers that may be running at any given time that are each presented by individual online stores. Look for the purple badges on offers and store tiles throughout the site to see which online stores are offering opportunities to get additional Miles.

From time to time we also have sitewide multiplier events, which apply to purchases made at all of our hundreds of online stores and can be stacked with individual online store offers, giving you opportunities to get even more Miles quickly!

See individual promotion terms and conditions to learn more, where applicable.

When will my Miles appear in my account?

Base Miles may take up to 60 days from the date of qualifying purchase to be posted to your Collector account. Bonus Miles may take up to 75 days from the date of qualifying purchase to be posted to your Collector account. Please note, if you booked travel through an airmilesshops.ca online store, your Miles will be issued up to 60 days from when your trip was completed for Base Miles, and up to 75 days after trip completion for Bonus Miles.

Miles will show in your Collector account from airmilesshops.ca and the online store where you shopped, and Miles from a single transaction may appear in multiple line items if you took advantage of any Bonus Offers and/or sitewide multiplier events.

To check your Collector account balances and see your transaction history, visit www.airmiles.ca.

For missing Miles inquiries, visit www.airmiles.ca.

Will I receive Miles on my purchase if I forget to sign in, or if I go directly to the online store’s website without visiting airmilesshops.ca first?

No, each time you want to get Miles when shopping at one of our participating online stores, you must visit airmilesshops.ca first and sign in with your Collector Number before clicking over to the online store website.

What happens to my Miles if I return my purchase?

If you return an item after you have already been credited the Miles for the purchase, the corresponding number of Miles will be debited from your Collector account when the return is processed by the online store.

How do I find out about an individual online store’s shipping policy, currency, duties, or exceptions?

When you see a store logo on airmilesshops.ca that you are interested in, click on “Store Info” to be directed to that online store’s page on airmilesshops.ca where you can see more information about the online store.

Each store page also includes helpful information about the online store’s Base Offer and any Bonus Offers that may be offered. Some online stores also have an “Important Information” section on their page which outlines any exceptions or instructions to be aware of prior to shopping.

The best way to see fully up to date and detailed information on shipping and returns policies, duties (if applicable) and currency is to refer to the individual online store website before you place your order.

Site Functionality & Troubleshooting
How do I sign in?

You can sign in at any time while you are browsing on airmilesshops.ca. Click on the blue “Sign In” button in the top right menu of the website and enter your Collector Number. You can still browse on airmilesshops.ca prior to signing in, but you must be signed-in to see any of your selected favourite stores or saved offers on the home page or in the “My Zone” section.

If you are not already signed in when you click on “Shop Now” to be taken to an online store’s website, you will be prompted to sign in at that point. Remember, you must sign in with your Collector Number on airmilesshops.ca before navigating to the online store’s website in order to get Miles on your qualifying purchases.

How do I select favourite stores and save offers?

We’ve added new features to help make your online shopping experience even better!

Favourite Stores: Simply select the star icon on store tiles to save your favourite stores. They’ll appear on your home page, in My Zone, and can be added or removed at any time.

Saved Offers: Select the check mark icon on offers to save them for later. They will appear in My Zone for future reference until they expire.

To select favourite stores and save offers, you must be signed in. If you click on the star or check icon, you will be prompted to sign in if you haven’t already done so.

How are cookies used and how do I enable them?

Airmilesshops.ca uses "session cookies". Session cookies reside in memory and hold only the information that is uniquely generated when you log on to the site. Session cookies persist only as long as your browser is open. This cookie allows users to have their Miles properly added to their Collector account when purchasing at an online store after clicking through from airmilesshops.ca. Upon your departure from the website and closure of your web browser, the information in the session cookie is removed from memory.

Cookies must be enabled to fully access airmilesshops.ca features and enable proper crediting of Miles on your qualifying online purchases. Refer to your browser settings to ensure cookies are enabled.

Online stores may have their own cookies which airmilesshops.ca does not control – please refer to the privacy policies of the individual online stores to learn about their use of cookies.

Security & Privacy
Is shopping through airmilesshops.ca secure?

Your privacy and security is of the utmost importance. Airmilesshops.ca is enabled with HTTPS and all of our participating online stores have a secure checkout process using industry standard encryption.

When you make purchases at the participating online stores, you are giving the stores your personal and credit card information directly for the purposes of the transaction, and this information is never passed to airmilesshops.ca. Check the online stores’ websites to see their individual privacy and security policies.

Is my information private?

Yes – we are committed to protecting your privacy. Please refer to our privacy policy here for full details. Privacy policies for each participating online store can be found on their respective websites.

About Us
Who owns airmilesshops.ca?

Airmilesshops.ca is part of the AIR MILES Reward Program, which is owned and operated by LoyaltyOne, Co.

How do I become an AIR MILES Collector?

Becoming a Collector is easy and rewarding! Visit www.airmiles.ca to learn more about the AIR MILES Reward Program or click here to enrol.

1 LIMITED-TIME OFFER: 5x Miles offer valid on qualifying purchases of $20 CDN or more, excluding shipping, duty and taxes, made in a single transaction between 00:00:01 a.m. ET on September 18, 2018 and 23:59:59 PM ET on September 24, 2018. 5x Offer is only applicable at the following 44 participating online retailers: Dell Home, Dell Small Business, Sephora, Fruits & Passion, Under Armour, Gap, Old Navy, Banana Republic, Amazon, HP Canada, Microsoft, Indigo, Bose, Dyson, Hudson's Bay, Expedia, Lenovo Canada, Macy's, Norton by Symantec, Linen Chest, Frank and Oak, Smashbox, Bumble and Bumble, Clinique, Bobbi Brown, Le Chateau, Aveda, Charlotte Tilbury, The Source, adidas, reebok, Dynamite, Garage, Photobook, Pimsleur, Timex, Wagjag, Ardene, 1-800-Flowers CA, Canon, Globo Shoes, Bench, Bentley, Lacoste. For Expedia, Get 5x Miles on hotels, vacation activities and car rentals booked between September 18 and September 24, 2018 for travel by January 31, 2019. Offer applies to the total base Miles earned on qualifying purchase amount excluding shipping, duty and taxes. Base Offer may vary; click on store logo on airmilesshops.ca for offer details. Collectors must sign in at airmilesshops.ca before purchasing in order to earn Reward Miles. Offer can be combined with other Bonus Miles offers. This offer is valid on the purchase of gift cards only at participating online retailers that regularly offer Reward Miles on gift card purchases. See airmilesshops.ca for details. Reward Miles will be posted to your Collector Account within 75 days after the promotional period. 1 LIMITED-TIME OFFER valid September 10 to September 30, 2018. Get 50 AIR MILES® Bonus Miles when you get one Mile through qualifying purchases made in a single transaction through airmilesshops.ca at the following online stores: Wealthsimple, Agoda.com, UGG, 23andMe, eHarmony, Ticketmaster, Wayfair, 1800 Flowers Canada, Photobook CA, Rentalcars.com, Coach Canada, TaylorMade, Eddie Bauer. Base Offer may vary for each participating online store. Click on “Store Info” on online store logo on airmilesshops.ca for offer details. Limit one (1) Bonus Offer per Collector Number. Collectors must sign in at airmilesshops.ca before purchasing in order to get Reward Miles and to qualify for this offer. Offer can be combined with other AIR MILES Bonus Offers. Bonus Miles will be posted to your Collector Account within 75 days after the promotional period. *airmilesshops.ca Base Offer: Get 1 AIR MILES® Reward Mile for every $20 CDN that you spend per transaction per online store excluding shipping, handling, duties and taxes. Base offer may vary, click “Store Info” on online store logo on airmilesshops.ca for offer details. All online stores are subject to change and may be withdrawn without notice at any time. Collector must sign in at airmilesshops.ca before purchasing in order to get Reward Miles. Reward Miles will be posted to your Collector Account within 60 days. **airmilesshops.ca Multiplier Offers: LIMITED TIME OFFERS. AIR MILES® Reward Miles multiplier offers apply to the total base Reward Miles earned on qualifying purchase amount excluding shipping, handling, duties and taxes. Online store offers are subject to change without notice. See specific online store on airmilesshops.ca for offer details and any restrictions. Bonus Reward Miles will be posted to your Collector Account within 75 days. Prices are not always in Canadian Dollars. Please refer to each individual online store’s page on airmilesshops.ca to determine what currency is being displayed. While we make every effort to assure the accuracy of product information, we do not assume any liability for inaccuracies. Product information including price, availability, sales tax, and estimated shipping costs are provided by the affiliated online stores. LoyaltyOne, Co. assumes no responsibility for the accuracy or timeliness of information provided by the affiliated online stores. Please check the individual online store websites to confirm the accuracy of the information provided. *** BMO®† AIR MILES® Mastercard®* card applications must be received between January 15, 2018 and March 31, 2018 (the “Offer Period”). The 500 AIR MILES® Bonus Miles offer is limited to new BMO AIR MILES Mastercard accounts. You must make a first card purchase with your BMO AIR MILES Mastercard in order to receive the one-time 500 Bonus Miles. The Bonus Miles will be applied to your AIR MILES Collector Account within forty-five (45) days after your first card purchase. All Bonus Miles will be credited in accordance with the set balance preference (between AIR MILES Cash and AIR MILES Dream Accounts) at the time of posting. Existing BMO AIR MILES Mastercard customers who cancel their card during the Offer Period and existing BMO Mastercard customers who transfer into this product during the Offer Period are not eligible. Limit of one (1) offer per Collector Number. Your credit card account must be in good standing when the Bonus Miles are awarded. If you cancel your card within thirty (30) days from the date your account is opened, all Miles earned within that period will be cancelled. This offer may be withdrawn or changed without notice. ****Earn twice when you use your BMO AIR MILES Mastercard to make qualifying purchases online through airmilesshops.ca [and enter your AIR MILES Number]. The amount of Miles you get depends on the earn rate offered by the AIR MILES Partner and the earn rate offered on your BMO AIR MILES credit card. ®™ Trademarks of AM Royalties Limited Partnership used under license by LoyaltyOne, Co. Partner trademarks are owned by the respective Partner or authorized for their use in Canada.